Consumer Policy
Last Updated: 6/25/2025
Welcome to Green Book Online — a platform created to empower consumers who want to intentionally support Black-owned businesses. This Consumer Policy outlines your rights, responsibilities, and protections when using our platform, whether through the website or mobile app.
1. Our Promise to Consumers
Green Book Online is committed to:
- Making it easy to discover and support Black-owned businesses
- Providing accurate and up-to-date information about listed businesses
- Ensuring your personal data is protected
- Offering a respectful, safe, and inclusive experience for all users
2. Using the Platform
As a consumer, you can:
- Browse businesses by location, industry, or keyword
- View business profiles, products, services, and contact details
- Use built-in tools to connect directly with business owners
- Leave respectful reviews or ratings (if and when enabled)
All content is provided for informational purposes only. We do not endorse or guarantee any business’s performance.
3. Account Creation (Optional)
You are not required to create an account to browse the platform, but registering offers additional benefits such as:
- Saving favorite businesses
- Receiving curated recommendations
- Participating in exclusive giveaways, events, and campaigns
If you choose to create an account, you are responsible for maintaining the confidentiality of your login credentials.
4. Respectful Conduct
We expect all users to:
- Engage respectfully with businesses and other consumers
- Avoid using discriminatory, offensive, or abusive language
- Not impersonate others or misrepresent yourself
- Not post spam, scams, or false claims
We reserve the right to block, suspend, or remove users who violate these principles.
5. Privacy and Data Protection
Your personal data is handled in accordance with our Privacy Policy. We will never sell your data. Any personal information shared with business through direct messaging or contact forms is at your discretion.
We do not collect or store sensitive financial data (e.g., credit card numbers) for consumer users.
6. Third-Party Products and Services
Green Book Online connects you with independently owned and operated businesses. We are not responsible for the products, services, policies, pricing, or delivery of any third-party business listed on our platform. Any purchases or engagements are made directly with the business.
If you experience a problem with a product or service, we encourage you to contact the business directly. However, we do welcome feedback if a business on our platform is not acting in good faith.
7. Feedback and Reporting
If you:
- Encounter inaccurate listings
- Experience abuse, scams, or inappropriate content
- Have a complaint about a business listed on the platform
Please report it to us immediately at info@greenbookonline.com. We take every report seriously and investigate as appropriate.
8. Platform Updates and Availability
We strive to keep the platform up and running at all times. However, we may need to perform maintenance, make improvements, or update the platform from time to time. We are not responsible for any temporary outages or interruptions in service.
9. Disclaimer
Green Book Online provides a directory and platform for discovery and connection — we do not own or operate the businesses listed. We make no guarantees regarding the availability, quality, legality, or safety of goods and services offered by third-party businesses.
9. Contact Us
If you have questions about this policy or your experience as a consumer on Green Book Online, contact us at:
